Shipping policy
Shipping Policy
Processing your order
Every child's first letter is sent as part of Cubby's Welcome Mailings. This creates a monthly rhythm from the very beginning, giving families something to look forward to month after month.
These welcome mailings take place twice each month—once mid-month and once at the end of the month. After your child's first letter, one new adventure is posted each month, usually around the 18th.
- Order by the 28th, and your child's first letter will usually be posted in the next Welcome Mailing.
- Order after the 28th, and your child's first letter will usually be posted in the following mailing, around the middle of the next month.
Visit our Shipping & Mailing page for latest mailing dates and estimated delivery times,
Delivery within Australia
Shipping within Australia is free.
Most letters arrive within 3–10 business days after posting, depending on Australia Post.
International delivery
We currently ship to selected international destinations.
International letters usually arrive within 4 weeks after posting, depending on customs processing and local postal services.
International postage is calculated during checkout based on your destination.
Mailing schedule
Your first letter is posted according to our welcome mailing schedule.
The current mailing date is shown throughout our website and on our Shipping & Mailing page.
Tracking
As Cubby's letters become part of your family's monthly routine, each arrival becomes a little moment to look forward to.
Because every Paddy Pigeon envelope is sent through the post, tracking isn't available. The exact day remains a surprise—but that's part of what makes finding Cubby's latest adventure feel so special.
Address changes
If your delivery address changes, please let us know before the next mailing.
If your child's next envelope has already been prepared, the change will apply from the following adventure.
Lost or delayed letters
If your letter hasn't arrived within the expected delivery time, please contact us.
We'll investigate what happened and, where appropriate, send a replacement.
Contact us
If you have any questions about shipping or delivery, please contact us at:
Monday–Friday
9:00 am – 5:00 pm AEST