Terms of service

Welcome to Paddy Pigeon. Every month, Cubby sends a personalised adventure through the post, addressed to your child by name. These Terms explain how subscriptions, gifts and deliveries work.

Our plans

Monthly — billed monthly. One personalised adventure each month. Continues until cancelled.

Complete Season — billed every 12 months. One personalised adventure each month. Renews automatically until cancelled.

Gift a Year — one payment. Twelve monthly adventures. Does not renew.

Billing and renewal

Monthly and Complete Season subscriptions renew automatically according to the plan you chose at checkout, until you cancel. Gift subscriptions are charged once and do not renew.

Managing and cancelling your subscription

You can manage your subscription yourself at any time. Log in to your account to pause, skip, resume or cancel — there’s nothing to ask for and no notice period. If you’d prefer we did it for you, email hello@paddypigeon.com and we’ll take care of it.

If you cancel a Complete Season or Gift subscription, the adventures you’ve already paid for will continue to arrive each month, and the subscription simply won’t renew.

Your first delivery

If you’re buying a gift, a printable Cubby’s Adventure Invitation is emailed to you shortly after checkout, so you have something to give straight away.

Your first mailing may include additional welcome materials before your child’s regular monthly adventures begin.

Gift messages

If you include a gift message, Cubby will weave it into his personalised welcome note to your child rather than sending it as a separate card. Please keep messages suitable for a young child.

Delivery

Delivery within Australia is free. For deliveries outside Australia, a flat international postage rate applies to your order and is shown at checkout before you pay.

Your child’s first letter is posted as part of one of Cubby’s welcome mailings. Our Shipping & Mailing page shows the next mailing date and how long letters usually take to arrive.

Changing your address

Please let us know before the next mailing and your child’s letter will follow to the new address. If the next envelope has already been prepared, the change will apply to the adventure after that.

If a letter goes astray

Occasionally an envelope takes a wrong turn. Get in touch and we’ll put another one in the post.

Our Promise to You

Please see Our Promise to You for how we handle refunds and putting things right.

Privacy

Please see our Privacy Policy for how we handle your information.

Intellectual property

Under no circumstances are you entitled to reproduce or distribute your Paddy Pigeon content without the consent of the intellectual property owner.

Your rights

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. These Terms are governed by the laws of Victoria, Australia.

Contact

Our team is scheduled to respond to any email inquiries Monday–Friday from 9am–5pm AEST. You can reach us at hello@paddypigeon.com.